Delete your Dolly account

Dolly is provided by Zovix Limited. You can delete your Dolly account and associated data in the app, or request deletion without the app.

In the app

Go to More → Account Info → Delete Account and follow the steps.

Without the app

Email [email protected] and ask us to delete your account. Include the email address associated with your Dolly account so that we can locate it. We may ask you to verify your identity before acting. We aim to respond to your request within 30 days, or within another period required by local law.

Before you delete

Deleting your Dolly account does not cancel an active subscription. Before deleting your account, manage or cancel the subscription through the platform where it was purchased.

What is deleted

Deleting your account permanently removes your Dolly account and the account data held on Dolly's servers, including usage counters, except for the limited records described below.

If you delete your account in the app, the ledger on that device is also permanently erased. If you request deletion without the app, any local ledger remaining on a device can be removed by deleting Dolly from that device or using its data controls.

What we keep, and for how long

• An account deletion record (your account identifier and the status of the deletion), for up to 12 months, to complete and verify the deletion.
• If you signed in with Apple or Google, a pseudonymised trial-eligibility record, for up to 24 months. It does not contain transactions, statements or any other ledger data.

Details are in our Privacy Policy.